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The Retailer's Source for Content & Community
Keeping Pace With the Explosion in Popularity and Innovation of Online Consumer Reviews
A shopper from upstate New York took to Sundance's website to complain of workmanship in a sweater she purchased from the retailer of upscale rustic clothing and home decor. The rebuke loses much of its sting however when she writes, "Sundance sent a new one and so far so good." The takeaway for prospective shoppers? This is a company that isn't afraid to admit problems and fix them when they arise.