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Joe Keenan
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3. Selection (i.e., product detail pages): It's critical to have the necessary information — e.g., recommendations, shipping information, reviews — on your product detail pages to aid consumers in the purchase decision process, Bair said. Leverage data that you have on shoppers to create a more relevant experience. For example, if you know a customer has bought petite-sized apparel from your brand in the past, serve them up petite-sized options. Another option on your product pages is to create a sense of urgency with time-sensitive offers. Fab.com is doing this very well, Bair noted.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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