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John Kenney
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One of the biggest mistakes you could make is to believe you know what's best for the customer, and not the other way around. Your mobile POS solution therefore needs to allow application build-out on any mobile device OS no matter what hardware and OS have been selected for store associates.
Defining and Calibrating Metrics
When defining and calibrating metrics for your POS implementation, the important thing is to figure out what you want to measure ahead of time, then build the measurement mechanisms into the deployment. Recalling the major sources of value — labor utilization, hardware costs and basket size — and ensuring that you identify and agree upon associated metrics need to be a part of your planning checklist.
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