ONLINE EXCLUSIVE: Tim Hortons’ Implements Video Technology to Decrease Service Time

Creating internal competition enabled greater results, and once the system was integrated into Tim Hortons’ central database system and shared with management teams, it was able to compare performance of one store vs. another for more meaningful motivational incentives. QueueTime and Performance Monitor enabled immediate performance feedback so staff could see their results daily, creating a powerful motivator to achieve corporate and store owner objectives.