ONLINE EXCLUSIVE: Tim Hortons’ Implements Video Technology to Decrease Service Time

Using i3 International's QueueTime System, Tim Hortons was able to track speed of service, traffic count, up-sale data and loss prevention. Here's how QueueTime works: QueueTime is a combination of i3’s data management feature PACDM and it’s video analytics software, VideoLogix. VideoLogix is able to accurately distinguish humans and vehicles and analyze movement patterns. For human detection, VideoLogix uses a neural network (computer artificial intelligence) to recognize shape, edge, color, direction and the velocity of a moving object. An object is then classified as human, vehicle or unknown. Movement of objects are tracked, an algorithm is applied and the data is then combined with point of sale or other peripheral data to produce management reports.