Contact Centers: Keep the Hub Humming
Three strategic questions every customer contact center manager must answer.
Define, Measure, Improve
Your contact-center employees most likely are at the hub of most order activity at your company. This means that you’re dependent primarily on people to offer good service to your customers. For your catalog to prosper, then, you and your employees must have shared values — values that you reinforce by employee-empowerment, frequent training and expert management.
- Companies:
- F. Curtis Barry & Co.
Related Content
Comments
