Contact Centers: Keep the Hub Humming
Three strategic questions every customer contact center manager must answer.
In conclusion, your contact center has a significant role to play in building sales and doing research for merchandising and marketing.
Curt Barry is president of consultancy F. Curtis Barry & Co., which specializes in contact center and fulfillment consulting, benchmarking, and inventory management for multichannel companies. Contact: (804) 740-8743, or cbarry@fcbco.com.
- Companies:
- F. Curtis Barry & Co.
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