Contact Centers: Keep the Hub Humming
Three strategic questions every customer contact center manager must answer.
Sales Boosters
There are direct and indirect ways a contact center can increase sales.
Direct:
• Implement upsell/cross-sell. This can be done in a tasteful manner and may provide a significant increase in average order value. Several large catalogs even have implemented online upselling/cross-selling (similar to what Amazon does) and have benefited from the boost in average order size.
- Companies:
- F. Curtis Barry & Co.
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