There’s Always a Way to Improve Catalog Customer Service: My Top Five Tips for 2007

I sat through a day’s worth of presentations given by offshore, third-party customer service provider Cyber City Teleservices on Oct. 30 in New York for its clients, and the company’s setup in the Philippines impresses me quite a bit. But I’d still say that if you can have your own local people who feel they have a direct stake in the welfare of their company, that always should be a first choice for any cataloger.