There’s Always a Way to Improve Catalog Customer Service: My Top Five Tips for 2007

Domestic CSRs are just naturally more in-tune with what a cataloger is all about. They know your product line better than a third-party staff because you trained them. And in all likelihood, they don’t live too far from your warehouse and headquarters, so they feel a greater sense of belonging to your company. All of that will rub off on customers in a positive way.