There’s Always a Way to Improve Catalog Customer Service: My Top Five Tips for 2007

Upon reading this, I’d really like to hear back from you. Tell me what’s the most noteworthy change you’ve made in your customer service policies recently that’s worked for the better.

The 2007 Top Five Customer Service Tips

5. The precious catalog request. I actually start this list off with something that’s old and not directly related to customer service. But it’s an issue so simple and not all that expensive that I thought it was germane to this list.