There’s Always a Way to Improve Catalog Customer Service: My Top Five Tips for 2007

Cyber City and other offshore customer service firms provide first-rate training, no doubt. In Cyber City’s case, reps are put through a rigorous training program that includes heavy training on American culture and American accents. Still, as well-trained as these reps are and as crystal clear as the phone reception can be, some customers still are going to realize that they’re not really part of the catalog company and could be put off.