Email Applied: Email’s Mounting Role in Customer Service
There are myriad ways to please customers with email, but only so many do it properly
It's also a good idea to provide information on when customers should expect you to reply. Some sites include an option for live help, where customers can chat with customer care specialists online.
Special Emails
Effectively using email for customer service extends to other types of emails as well. Automated emails such as welcome messages, order confirmations, shipping confirmations and back-in-stock notifications all are forms of customer support and provide the opportunity to increase customer satisfaction.
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