Email Applied: Email’s Mounting Role in Customer Service
There are myriad ways to please customers with email, but only so many do it properly
4. Make it personal. You can increase customer loyalty by adding a little extra personalization to the beginning of your email reply. Always include a pleasant greeting, and thank customers for emailing you. At the end of your response, let customers know how they may contact you if they have any further questions or require additional assistance. If a customer emails about a problem, acknowledge the customer's pain and inconvenience.
Related Content
Comments
