The Trouble With a Great Technology

Apparently I’m not alone in this thinking that e-mail sometimes is a bit too much to handle. And that’s too bad, because it really is a revolutionary technology, a “killer app” that has transformed the way we live, work and communicate.

But — and here’s my thesis — it’s also a technology that requires I devote time and attention to it. It demands that I do something, namely open, read and respond; save it; or delete. In short, it’s a communications technology I can’t simply turn on and ignore like I do TV or radio.