The Trouble With a Great Technology

In all, I get about 100 e-mail messages at work each day, and another 50 or so at my home account. (Some PR people have taken to calling me and asking: “Did you get my e-mail today?” My first thought usually is: “My gosh, I have no idea.”) Some e-mails are highly valuable to me, such as those from catalogers who have questions or comments about a recent article we’ve published or vendors telling us about their new products and services.