The Secret to Satisfied Customers: Techs and Technology

One and Done
One of the leading causes of dissatisfaction with field-based services is the inability of the tech to complete what needs to be done in one visit. Full mobilization enables the FSO to ensure that all functions required during a job can be transacted in the field.

On-site triage and expert consultation are possible now with enhanced video capabilities that are native to most handheld devices. Parts and accessories can be quoted, ordered and sold in the field. Jobs can be rescheduled to meet additional part delivery dates. Real-time surveys ensure complete satisfaction of the customer. Full mobilization also facilitates the collection and use of "big data" by the FSO, as techs access integrated data such as parts and pricing and push data back into the organization for real-time data-based forecasting and planning.