The Secret to Satisfied Customers: Techs and Technology

In a B-to-B environment in which contractual service-level agreements (SLAs) must be adhered to, scheduling software becomes even more important to meet and measure SLA compliance.

Keep Them Informed
Integrated mobile technologies can automatically notify the customer via phone, text or email when the tech is en route. Native GPS data from handheld devices can be used to depict exactly where a tech is in the day's schedule on a map embedded in the retailer's website, encouraging product browsing while monitoring the tech's progression.