The Secret to Satisfied Customers: Techs and Technology

Meet Commitments
Our lives revolve around instant gratification, with real-time access to news, shopping and social media. We expect the same of companies with whom we transact business. When a product breaks or needs to be installed, consumers don't expect to wait. Scheduling and mobile technologies ensure that real-time appointments can be set, ensuring customers aren't left waiting for a call back or stuck at home all day. Real-time scheduling software can use soft or hard constraints to produce the best possible schedule, and continually reoptimize it such that the final schedule includes as many jobs as possible, while also reducing drive time and overtime to increase the overall productivity and utilization of field resources. It can also be used to manage demand fluctuation by facilitating the utilization of both employees and third-party contractors, so customers aren't left waiting for weeks for a tech to show up.