The Secret to Satisfied Customers: Techs and Technology

Customer Satisfaction
The top reasons for customer complaints range from techs not resolving the issue, waiting too long for service to be scheduled and techs not arriving on time. To ensure excellent customer service, field service officers (FSOs) must be driven by technology and data. Technology is essential to meet customer commitments, keep customers informed and getting the job done the first time. Without technology, achieving customer satisfaction throughout the product ownership lifecycle is unlikely.