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For this inaugural article, no rule of thumb could be better to start with than the oldest, strangest, most puzzling and often the most frustrating rule of them all: the 1 percent response rate.
Definition: 1 Percent Response Rule
Most catalogers have at least heard of this rule, but I’ve never seen a really careful definition of it. So here’s my precise definition of the 1 percent response rule:
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Susan McIntyre
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