More Than Skin Deep

Before training began, TNG already had made an impression on Gallup’s educators. “All of the Gallup team was so impressed with the people and their ability to get things done,” recalls Jennifer Mellein, consultant at The Gallup Organization’s Detroit office. “They already had that whole mind-set that in order to reach the experience that their customers want, they needed to do that through the hearts and minds of who they are.”