The company's customer service also has been impacted by the Internet. "Our CSRs now also respond to customer service questions via e-mail," says Miller, noting that the company prides itself on the fact that it responds to any customer e-mail within one hour. "We've put into place a team of fast typers who can respond to calls and to e-mails." Miller also points out that to facilitate this feature, the company invested in some new equipment, including 19-inch monitors to allow the CSRs to view both e-mail and telephone order entry screens at once.
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The Mark Group - Branded Online (2,303 words)
The company's customer service also has been impacted by the Internet. "Our CSRs now also respond to customer service questions via e-mail," says Miller, noting that the company prides itself on the fact that it responds to any customer e-mail within one hour. "We've put into place a team of fast typers who can respond to calls and to e-mails." Miller also points out that to facilitate this feature, the company invested in some new equipment, including 19-inch monitors to allow the CSRs to view both e-mail and telephone order entry screens at once.