Fulfill Inquiries Fast

Of the 15 catalogs we got, it took from three days (best performance) to 43 days (worst performance) for the catalogs to arrive in-home. On average, it took 15.2 days to get the catalogs we requested.

Note the date we requested each catalog and the time of day we called. We were placed on hold a few times. The length of average talk time varied, and in one case it took four minutes to complete our request. The expected arrival date was the day we were promised by the operator. In most cases, it took considerably longer to get the catalog compared to what we’d been told. There seems to be inconsistency between what the operators told us the time lag would be versus reality. As with many things, it’s better to under-promise and over-deliver.