Legal Matters: Beneath Those Refund and Return Policies

Catalogs and Internet sites are, in fact, the functional equivalent of retail stores, and most state attorney generals will take the position that a written disclosure is required to satisfy the “posting” or “signage” obligations of their states’ laws.

Some states employ a default period, which requires that a seller’s refund policy must be conspicuously posted unless the retailer has a policy of offering cash refunds for returns made within a statutorily established minimum period of time.