Cover Story: Getting Organized

And more and more customers are using the service, according to Davis. "On a daily basis, about 35 [percent] to 40 percent of our online orders now go through Click & Pickup rather than the standard order and delivery method."

Last summer, The Container Store took this concept one step further after talking to its customers, launching its call ahead Curbside Click & Pickup program. With this program, which is available in all but seven of its locations, customers can call ahead to their retail location and employees at that location deliver merchandise to them curbside.