The Complexities of Shipping & Handling Fees

Catalog Success spoke to three catalog operations experts who have differing opinions on the complexities of S&H. Here they make recommendations for the best ways to manage your S&H costs.

What to Charge

In determining what to charge, look at the total expenses for all your S&H activities. Start at your cost per order, suggests operations consultant George J. Mollo of GJM Associates. “What does it cost to pick, pack and ship?” he asks.