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What’s more, hand-written, thank-you notes, Web-based CSR training and a suggestion box that requires signed suggestions also were mentioned. “Signed suggestions mean that it won’t be a whiner box,” Roth said about the suggestion box idea. “And you can reward good suggestions with lunch and a gift card.”
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- Companies:
- Advanced Data-Comm Inc.
- USA 800 Inc.
Dees Stribling
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