The Best from 60 in 60 Ops Ideas

* Establish a metric to measure sales per hour per rep, said Timothy Holody, COO of Seta Corp., which markets through the Palm Beach Jewelry catalog. Upsell during non-order calls when the customer is satisfied.

* Decide on your top metric, said Charlotte Roth, a senior account executive at Advanced Data-Comm, a teleservices bureau. Focus on such metrics as revenue per hour. “Keep it simple, and focus your supervisors on it,” she said.