The Best from 60 in 60 Ops Ideas

The general idea behind the “60 Ideas in 60 Minutes” session, a customary panel presentation at many conferences, is for attendees to come away with at least one or two good ideas. The trick is to wade through all 60 to find one worthwhile. The 60 in 60 session held during the recent National Conference on Operations & Fulfillment in Schaumburg, Ill., gave those in attendance tips for making their contact centers run more smoothly and profitably. We’ve extracted the best ones below.