The Benefits of Good Vendor Relations

CS: How do you achieve good relationships with your vendors?

Nachemin: We try to be honest about merchandising issues. We try to give [vendors] as much information as possible about our marketing plans. Treating them with integrity is another part of this honesty. Other retailers engage in secondary and tertiary chargebacks. They’re always scrutinizing merchandise deliveries for shipping compliances, carton guidelines, product-quality issues, etc. They’ll try to catch their vendors when they make errors and get as much money off of the delivery as they can.