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Aaron Rudger
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Contingency Planning
Despite the best testing, no system is perfect. Problems happen, sometimes out of the control of a site owner. Make sure you've designed your site so that it can gracefully handle system failures. Even if one of your vendors or external systems goes down, you need to be able to function, even if impaired, so consumers stay on your site and continue to place orders. If you need to then make the site unavailable overnight, for example, it can be painful but necessary to fix what can't be fixed while live.
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