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Amy Africa
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Both types of live chat are worth testing on your site. What's more, live chat services from companies such as LivePerson and Bold Software make it quick and easy to set up. If you can only test one, try instigated chat first. It's easiest because you get to choose when and where you want to use it. (Hint: Try checkout first.)
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- Companies:
- Amazon.com
- LivePerson
- Omniture
- Target
Amy Africa
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