Telephone Upselling: Be Realistic and Not Pushy, Kislik Advises

1. Don’t be pushy or “slick.” “Customers hate anything that seems like aggression, pushing or manipulation,” Kislik said. “The use of force is bad news and just doesn’t pay off in the long term even if it can in the short term.” Customers also hate to be slicked into buying something they had no intention of buying, she added.