Telephone Upselling: Be Realistic and Not Pushy, Kislik Advises

As long as it’s not forced or aggressive, telephone upselling still has a rightful place in catalog call centers, pointed out Liz Kislik, president of Liz Kislik & Assoc., during a presentation she gave at last week’s Cyber City Teleservices Forum and User’s Conference in New York City. Kislik outlined several pointers and reminders about upselling; below are the five most notable ones followed by five useful questions catalogers should ask themselves.