Telemarketing-Training For Multi-tasking (1,018 words)

Don't plan to use the same training for everyone. Assess the skills of trainees before you train them. Even people who write well and enjoy writing will need instruction in your e-mail style and how to work efficiently. For example, many good writers are accustomed to writing several drafts; this is a fine process for many kinds of writing but probably too time consuming and costly for most e-mail responses.