Telemarketing-Training For Multi-tasking (1,018 words)

But be careful with the selection process. Verify that applicants have at least basic composition skills: the ability to construct a clear and brief paragraph on a topic they know, as well as acceptable spelling, punctuation and grammar. Avoid choosing reps who aren't already congenial or compelling on the phone or those who are burned out and in need of respite from customer calls; the act of switching back and forth from live calls to messages can be even more stressful, and both tasks will suffer.