Telemarketing-Training For Multi-tasking (1,018 words)

In addition, answering e-mail when the phones are slow is very different from keying mail orders under the same conditions. It may use the same equipment, but the work requires much more analysis and judgement, not to mention writing skills. Instead of just interpreting handwriting, the rep who answers e-mails must be able to recognize the nature of the problem and what the customer's desired resolution is, as well as whether there is information that needs to be clarified before responding.