Telemarketing-Training For Multi-tasking (1,018 words)

The major focus of e-mail training should be on the writing itself. Trainees should be given plenty of practice, drills, examples and their written responses must be reviewed. Check how quickly the trainee can produce clear and complete answers and also check for tone. For example, reps should learn to avoid excessively formal language, such as "response, provide, allow, obtain" and to use such simple words as "answer, give, let, get" instead.