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By mining and modeling their databases, catalogers find they can attract online customers using targeted offers. Off-line, catalogers model to build profiles of similar customers. Online, they use the same data to assemble merchandise profiles.
Offering the right products, combined with the right incentives and discounts, can convert lookers into buyers or entice a former shopper to return.
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- Companies:
- Williams-Sonoma
Melissa Sepos
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