Technology Focus Part 3 Improve Your Site's Searchability

The specific summarization and navigation options may change between customer service reps (CSRs), warehouse employees and store associates, and each may receive different views of the product information. But the core, sophisticated engine driving the process can remain the same. Store associates can see items organized by shelf location in addition to price range, sale status and inventory. CSRs can view promotional items segmented as a separate navigation option. Warehouse workers can see items organized by pick type and drop ship.