Technology Focus Part 2 Build Online Loyalty Efficiently
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Ken Burke
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5. Provide exemplary customer service. Shoppers will never be loyal to a site that provides bad service or is unreliable. Customer service starts with a pleasant and efficient shopping experience, a streamlined checkout process, fast and trouble-free site performance, and easy access to self-service information.
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- Companies:
- Home Depot
- MarketLive
- People:
- Ken Burke
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