Reducing Costs in the Contact Center, Part 2 of 2
Targets for Potential Cost Savings
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Curt Barry
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3. Attrition. Know when, where and why your staff is leaving. Challenge HR to help get a handle on this issue. Using prehire screening and testing is a great alternative to just taking the first soul with a pulse for the position. It benefits the entire organization to have a well-staffed and well-trained workforce.
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