Reducing Costs in the Contact Center, Part 2 of 2

5. Outsourcing. After taking a long, hard look at your postseason review, what you find may be so discouraging and challenging that you’ll realize it’s necessary to outsource the peak business. Don’t be ashamed of this! In fact, you should be commended for realizing there’s a place and niche for outsourcing relationships. Now the challenge is finding the right fit for your organization. It’s not as easy as opening the phone book and finding a pizza-delivery company. You’ll need to solicit RFPs from potential outsourcers, make site visits and work through a transition.