Reducing Costs in the Contact Center, Part 2 of 2
Targets for Potential Cost Savings
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Curt Barry
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In part one of this two-part series, which appeared in the Dec. 18 edition (click here to review part 1), I presented a step-by-step guide to conducting a postseason analysis of your contact center as a baseline for process improvement and cost reduction. In this second and final installment, I’ll examine potential opportunities for major cost savings within your contact center.
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