Technology Performance Failures Give Retailers Sticker Shock

This mind-set makes even more sense when you look at the median time to resolution of those failures. Retail, likely as a consequence of the distributed nature of its physical facilities and aforementioned workforce characteristics, reported the longest time to resume normal operations. It takes nearly a month before things are back to normal - 29 days vs. the 16 days to full recovery as the fastest industry, financial services, reported.