Technology Performance Failures Give Retailers Sticker Shock

What's encouraging was the corollary statistic in our findings regarding the rate of tech fails. Retail was the most stable with 60 percent, indicating that the number of incidents seemed to be staying the same over the previous year. Not a tremendous observation on its own, but more than 30 percent less volatile than banking, healthcare and manufacturing, all of which reported a rate of "staying the same" of 45 percent to 47 percent. More importantly, those three were 28 percent more likely than retail to report that rate of failures were increasing.