Subscriber Engagement: Top Apparel Brands Pulling Away From the Field
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Tom Sather
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The Losers
The four worst-performing senders are clearly not taking full advantage of email to create meaningful interactions with their customers. Compared to the top four, their messages were nearly 19 times more likely to be delivered to the spam folder and 82 times more likely to draw complaints. And while their subscribers had ample opportunities to rescue their messages from the spam folder, they rarely did: it happened in only 0.4 percent of cases.
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- Companies:
- Internet Retailer
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Tom Sather
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Tom Sather is Return Path’s senior director of email research. Tom uses his knowledge of ISPs, spam filters and deliverability rules to advise marketers on how to get their email delivered to the inbox. He began his Return Path career as an email deliverability consultant working with top-brand clients like eBay, MySpace, IBM and Twitter. Tom’s previous experience includes roles with email service provider Experian and on the abuse desks for AOL, Bellsouth, AT&T and GTE.
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