Studies in Cost-Cutting

This month, we bring you three case studies of catalogers who’ve reduced expenses in their fulfillment operations. Seta Corp., parent company of Palm Beach Jewelry catalog, reduced its labor fulfillment costs by 45 percent. It made the cuts while also instituting a staff incentive program that enabled employees to actually increase their average hourly wages. For more on Seta’s savvy tactics, see “Cost-Cutting Done Right.”