Stores of the Future: The Changing Face of Retail

As online merchants like Amazon.com quickly gobble more market share, retailers have to embrace change and react accordingly. Here are three best practices to incorporate into your business:

1. Deliver a higher level of customer service. With today's clienteling apps, in-store staff can provide top-notch service by enabling instant access to product-specific details simply by scanning a product's barcode with a smartphone or tablet. For example, sales associates can determine if other colors or sizes are available in-store, and, if not, they can offer other possible options, creating a more consultative, customized shopping experience that helps to bolster customer satisfaction and drive sales.